Understanding customer service

Customer Service: The Art of Understanding

We call them when we can’t solve a problem ourselves. We chat with them when we know it’s quicker and less controversial, and we yell at them when we don’t get our way. Who are they? Customer service reps. I’ve worked in customer service for nearly 8 years, from selling newspaper ad space to showcasing restaurant equipment, and now digital publishing. I understand both sides – as the customer and…Continue reading Customer Service: The Art of Understanding

Twentysomething Vision Downtown Adventures

Adventures: Walkin’ in a Downtown Wonderland

Emphasis on the WONDER in wonderland. I’m a simple gal. I have never worked downtown, I have never lived downtown, and I have never been downtown past…oh, I don’t know, 9 p.m.? Yep. I am an old lady inside a twentysomething’s body. But in all seriousness, I’ve never been attracted to the big city, corporate office picture. I understand some people love it! Or maybe they dream about it. I’ve…Continue reading Adventures: Walkin’ in a Downtown Wonderland